Tag: Future

Being an employee of our own myth!

We are all frauds! Forgive the blatant articulation.

 

To quote Wikipedia ” The master race (German: Herrenrasse) is a pseudoscientific concept in Nazi ideology in which the putative “Aryan race” is deemed the pinnacle of human racial hierarchy. Members were referred to as “Herrenmenschen” (“master humans”).

 

Creating is hard for every last one of us– including for the ones from the allegedly superior Aryan race.

 

If you think creating is hard, try grave digging. Or coal mining. Infinitely harder. Do you think miners stand around all day thinking and talking about how hard it is to mine for coal? Certainly not. They just go ahead and do it ie dig!

 

Throughout life, you collect data points or dots. And you probably don’t have a clue how these dots will connect in the future. As Steve Jobs said, you can only connect these dots looking backward. But, you can only collect them going forward.

 

In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. The result is that our beliefs get brittle long before our bones.

 

Without the mistakes we make, the decisions we regret and the experiences that didn’t live up to our expectations, we would be very short on material for our creative work.  These things are all just ingredients for your soup, material for making meaning and making art.

 

The creative process, just like the creative life, isn’t linear.  We don’t know how each of our life experiences will impact us down the road. With each step forward, the view changes, the landscape shifts and the horizon offers a different dimension. The most insignificant of our experiences and life’s little skirmishes at the moment can serve as the most informative (and even inspiring) ones in our future.

 

Our creativity is not something that someone can give us, gift us or take away. It’s something thats always within us.  Whether it’s the degrees we earn or the jobs we hate, every experience offers us seeds to plant for the stories we tell.

 

Life doesn’t pause or stop to make room for our precious creating time. So, if you are running your own life’s employment exchange, show up and ship out!

 

ENDS

 

How about changing your ‘ mailing address ‘ ?

When you look back at life, do you pat yourself on the back or turn your back on life?

 

We never forget the postal address of our past. Where we often mail metaphorical letters. Mostly letters of beration. Admonishment. Of the mistakes we made. Of the wrong decisions we took. Regretting the missed opportunities. Spending valuable time wallowing in self-pity.

 

Often taking the easy route or short cut to blaming our younger self for the mess we may be in.

 

Let’s do something contrarian. Begin with changing the mailing address. What would you be saying to your future self?  And how would you feel when you read that letter in a few months or few years from now?

 

May be you would realise that the crisis or cataclysm that you are facing right now did not turn out as badly as you feared. Maybe you would express some optimism that you could convert to action. And maybe you would develop some empathy for your past self, who was just doing the best you could.

 

So, let’s change where we where we post to. Begin at the destination and travel back to a better address. A future back perspective is a much better one than a present forward one.

 

Nothing is a mistake. There is no WIN. Or no FAIL. There’s only MAKE. Not everything that can be counted counts; and not everything that counts can be counted.

 

In an expanding universe, time is on the side of the outcast. Those who once inhabited the suburbs of human contempt find that without changing their address they eventually live in the metropolis. Karma has everyone’s address. Yours is in the mail now.

 

Yesterday has passed. We can treat it as a gift or an asset from our previous self. Having said that, there is no gun on the head. You don’t have to accept it if you don’t want to. Tomorrow is a bigger, better opportunity. But, if you are still defending that stuck project of the past( where you have sunk in big emotional labour among other things), you are not making headway as you can’t show up for the new better. Oh! that sunken feeling!

 

ENDS

 

Creativity & The Certainty of Uncertainty !

“ When nothing is sure, everything is possible “- Margaret Drabble

 

Just as change is the only constant, the only certainty is uncertainty. And knowing how to live with insecurity is the only security. Life is shot through with uncertainty and sometimes that uncertainty rears its head in profound ways. The assertion here, however, is that there really is no creativity without uncertainty. Put another way: dubito ergo creo. This is Latin for, I doubt therefore I create.

 

The quest for certainty blocks the search for meaning. Uncertainty is the very condition to impel man to unfold his powers. Unleash, invent, create, discover, endure, heal, inspire, transform. Hope hinges on uncertainty. The audacity of hope is what keeps us going. Uncertainty is the refuge of hope.

 

The outside world provokes, persists and insists that we change the story we tell ourselves. Our attitude doesn’t have to be driven by the outside world, but sometimes they overlap.

 

Specifically, when we experience uncertainty – no matter how uncomfortable and unsettling and destabilizing it can feel – the good news is that it opens vistas of possibility for new thought and action. If we have the confidence and willingness to take creative action in that moment, then our experience with uncertainty can lead to new ways of thinking and acting. Taking action, of course, does not guarantee creative outcomes, but it is through new thought and action that we can, at least temporarily, re-stabilize our experiences in new and better ways.

 

“In detachment lies the wisdom of uncertainty…in the wisdom of uncertainty lies the freedom from our past, from the known, which is the prison of past conditioning. And in our willingness to step into the unknown, the field of all possibilities, we surrender ourselves to the creative mind that orchestrates the dance of the universe.” ~ Deepak Chopra.

 

Courtesy: ISD Global

Organizations are created, powered, and led by people. To lead organizations well, we train people in disciplines such as marketing, finance, and leadership. But uncertainty presents a special challenge since few of us have received training in how to deal with it. As a result, although we may call for innovation, transformation, and change, most people back down at even the hint of risk, falling into a series of behavioral traps that limit organizations’ ability to grow and adapt. The challenge is that all growth, change, and transformation inevitably come paired with uncertainty. We have to go through the uncertainty to get to the possibility.

 

The concept of creative learning describes how we can be moved into a state of actionable uncertainty whenever we experience optimally discrepant learning stimuli, which is something that is sufficiently different from our prior knowledge, understanding, or skills. Let’s remember our brains are hardwired to be lazy, so the reliance on default mode thinking and being in comfort zones is a natural fallout. Creative learning stimuli are optimally discrepant, meaning that they are not so different from our prior understanding that we can’t make sense of them, nor are they so familiar that we simply incorporate them into what we already know. This aspect of creative learning is similar to Swiss Psychologist Jean Piaget‘s conception of accommodation, which asserts that whenever we encounter new experiences that cannot be easily incorporated into our existing understanding, we need to change our existing knowledge structures to accommodate the new experience.

 

There are least three creative agency beliefs that seem necessary for us to act in the face of uncertainty. These beliefs include: creative confidence beliefs, perceived value of creativity, and creative risk taking.

 

Creative confidence or, more specifically, creative self-efficacy, refers to the confidence that we can think and act creatively in this moment. So, in the midst of uncertainty, our creative confidence beliefs become fluid and influenced by features and interactions situated in a particular time, task and context.

 

Perceived value of creativity also plays an important role. Even if a person has confidence to think and act creatively, if they do not value doing something new or different then they’re not likely going to invest the effort necessary to engage with the uncertainty they are experiencing in a creative way. Consequently, perceived value of creativity moderates the relationship among people’s potential to act creatively, their creative confidence beliefs, and their creative performance.

 

The third self-belief that seems to play a key role in taking action under uncertainty is the willingness to take the risks necessary for creative action. The willingness to take creative risks serves as a moderator between creative confidence and creative behavior.

 

Taken together, our judgements about our confidence, perceived value of creative action, and willingness to take creative risks seem to work together and inform us as to whether we will take creative action in the face of uncertainty.

 

We seem to be moving onward and upward from IQ(Intelligence Quotient) to EQ(Emotional Quotient) to AQ(Adaptability Quotient)– in uncertain times, the best strategy is adaptability. Covid-19 amply demonstrated the significance of adaptability as a powerful asset for individuals and organizations alike.

 

Creativity often aids adaptability. A creative approach to new and unfamiliar situations can often help circumvent apparent awkwardness and head off the lack of confidence that may begin to develop as others watch us struggle to adapt.

 

” The future is uncertain..but this uncertainty is at the very heart of human creativity “- Ilya Prigogine.

 

ENDS

BEYOND ADVERTISING-3

This is the last part of the ” Beyond Advertising ” trilogy. The previous two can be accessed @

https://www.khaleejtimes.com/business-technology-review/beyond-advertising

https://www.khaleejtimes.com/business-technology-review/beyond-advertising-2

A Compelling Picture: Our Intended Audience of The Present | Future

As Alicia prepares for bed, she surveys her apartment. She is very conscious of what she buys and why. She buys things with meaning. While she sees less traditional advertising than she used to, she is more engaged with the ads she views. She can connect her purchases to strong creative content created by brands or co-created by brand fans. Though she is exposed to a lot of targeted ads, she feels she is in control of what content she sees. She accepts new brands warily and rarely with a direct entreaty from the advertiser. Instead, she relies on peers and trusted sources for her introductions. She wants brands to challenge her, understand her, inspire her through their content. She seeks stories that move her, excite her, delight her.

Given this scenario, all brands should be asking ” How can we engage Alicia and others like her today?”. When consumers have endless choices of content and screens, plus endless access to information and insights, why should they stop to listen to your message? For every technology designed to interrupt a media experience or a search for information, people will find a way to block, skip or ignore it. And if the interruption is egregious, be prepared to hear it from empowered customers.

Geography is History

I believe that great brands are ” business strategy brought to life “, and deliver a seamless experience across product and service, physical spaces and places, internal culture and communications. Brands like Apple have already set customer expectations and it doesn’t matter if you are a bank, a business consultancy, a retailer or a hotel chain, the message is simple: join up!

A continued focus on a narrow notion of what is currently within the purview of advertising and marketing will threaten the life of a brand and the organisation. Brands are expected to provide the seamless experience that people are taught to expect by each day’s new technology-enabled and insight inspired pace setters. Even the notion of ‘ omnichannel ‘, which is currently limited more to the realm of retail, will work within a larger ecosystem as retail and advertising undergo a fusion.

Divergence to Convergence

In order to reach, serve and stay connected with people in comprehensive, effective ways, advertising’s scope must go beyond its traditional reach to encompass the entire firm. The boundaries between external and internal touchpoints are blurring and will continue to do so. In a convergent world, no person or no touchpoint exists in isolation. Everything is interconnected and interdependent.

Consider the many different ways we now encounter brands on a daily basis- tv, radio, print, online searches, mobile apps, websites, billboards, DOOH ads, branded social media posts, offline and online conversations, personal interactions, web browsing, store design and displays, package design and packaging, conversations with salespeople, in-store promotions. All this is just the ‘ before purchase ‘ exposure followed by interactions with customer service, online help features, surveys, loyalty programs, etc. ‘ post purchase ‘. It is less common for people to encounter advertising head-on. Conversations have become the pathways by which people encounter advertising. 

Something to RAVE(S) about

Most people today think of advertising as an interruption, a distraction, a nuisance, a waste of time. If we could skip or ignore it all, we would. And the lack of creativity is certainly not helping. Advertising as an interruptive act should be gone. Period. As I have been advocating, ” beyond advertising ” could and should be a narrative content that is entertaining, informative, actionable, valuable, value generating and provides an exceptional experience, being a shareworthy story delivered through all touchpoints. It could and should be something to RAVE(S)about:

R: Relevant and Respectful (to Individuals and of Individuals)

A: Actionable (Intuitive & Frictionless)

V: Valuable & Value Generating (Wanted, Needed, Effective)

E: Exceptional Experience (Delight & Inspire)

S: Shareworthy Story (Authentic & Authoritative)

Knock, Knock, the Digital Door

Beyond advertising could and should be something people want and seek out because it provides value. The trouble is nobody opens their digital door to receive an ad. They will, however, invite information across their threshold, if it promises to be of value to them. In the near and not so distant future, the successful advertisers would be those who have stopped treating consumers as many targets, marks, and stats. In an online universe, populated by consumers armed with the desire, the regulatory support, and the technology to be aggressively selective in the choices they make, advertisers will be obliged to treat consumers as decision makers.

Open the Vent: To Relevant

Forrester Research has termed the next few years as ” The Great Race for Relevancy “. New social data with clearer content marking will be interrogated with powerful new algorithms. The movement is from link-based to answers that are algorithmically based, where search engines are computing the right answer. We are already at a point where Google can give direct and accurate answers to questions like: What time is Guess Guess Guess on? Who plays in goal for Manchester City? Who is the favorite to win the next US Presidential election?  What black suits are on sale at Zara?…

Google’s algorithm has improved to the point where it can answer questions that are nuanced, and geo- and time-based. Is the stimulus package working for the economy? Which is Arijit Singh’s best song now? When should I leave to reach Ritz Carlton DIFC by 8 pm?

And very soon, the internet will become an intelligence that will make its current guise seem incredibly dumb and disorganised. We don’t know how we lived without it.

The goal of relevance is to reach specific individuals. General demographics and television time slots no longer cut it when trying to communicate with people who juggle multiple screens and identities (family, work, social roles). Advertisers must get to the basics: Who are you? What are you doing? Where are you? What time is it? Why are you doing it? And how?

Messages relevant to time, location and preferences can be very effective, but they are not sufficient for optimal effectiveness: mood and state of mind must also be taken into consideration, just like the human interaction ” Is this a good time to talk to you about…?”.

Digital media drove a shift in marketers’ budget to ‘ always-on ‘, such as search, display and social. The marketing on-demand world of now and the near future has evolved to be ‘ always relevant ‘. For brands and their agencies, that will require a much more sophisticated and targeted approach to address the ubiquity of touch points so that they can be there at a consumer’s point of need-no matter where or when it is. Massive analytical capabilities invested will help support a brand’s stewardship of their customers information. In short, ads need to answer questions, any time, all the time. 

Don’t find Customers for your Products; Find Products for your Customers

The only asset that gets built online is permission. Permission to talk to people who want to be talked to, delivering, and anticipating personal and relevant messages to people who want to get them and connecting them to one another. That’s all we can build and what we should measure. Not how many people thumbed up some video we made, but instead how many people want to hear from us.

Brands that want to thrive in this space must earn their welcome through the continually refreshed offer of social currency: ideas that people want to share with others.

Next STEPPS

Wharton Professor Jonah Berger in his book Contagious: Why Things Catch On, suggests six principles for developing contagious or shareable, ideas based on his research findings using the acronym STEPPS:

S: Social Currency (make it cool to talk about)

T: Triggers (make it top of mind)

E: Emotion (make them feel something)

P: Public (make it visible)

P: Practical Value (make it useful)

S: Stories (make it tell-able)

The worlds of logic and emotions must be married with all the senses and the muses from music to scents, visuals to touch, virtual to reality. Monetary value motivates consumers to purchase, but it won’t necessarily be enough to motivate them to repeat that purchase, or to recommend an object or service to peers.

Questions

What would happen if authentic and creative stories opened channels of communication with people?

How would people feel about brands and advertising?

What financial and social benefits would be afforded employees and shareholders?

How could advertising be ‘ re-defined ‘?

What if advertisers were named POY (Person of the Year) by TIME Magazine for these transformations?

What if we question the intentionality of our choices, the depth of our kindness and our very belonging as a species on this planet?

Creating RAVES advertising through every touchpoint has the potential for achieving this transformation.

Most positively, we are headed inexorably towards a new era of truth. Truth in what products do, truth in how and by who they are made, truth in the opportunity cost of their manufacturer, truth in performance and yes, truth in advertising.

ENDS

Suresh Dinakaran is the Chief Storyteller at branding agency ISD Global, Managing Editor of BrandKnew and Founder, Weeklileaks. Feedback welcome at suresh@groupisd.com

Pierce The Future Through The Present

There is no greater fear than the fear of the unknown. Strategic foresight and future thinking exist to help tame the imaginary line connecting now and then. Competence alone is not enough; character and perspective are also required in equal doses. This means that working with the future needs a lot more than hype cycle analyses and predictions about the future of this and that from self-anointed guru-ninja-hackers without any proper training in foresight. Developing strong characters is fundamental to ensuring an ethos of good ancestry. 

Practising future-back management is critical to enabling breakthrough innovation and leapfrogs when the road ahead seems rather foggy.

Nurturing a sense of perspective becomes the antidote from getting stuck in antiquated ways of working, thinking and behaving. Marketing’s new research and developments can indeed be quite distracting given their high frequency and volume. In trying to make sense of the new and generate brand buzz from it, marketers end up missing out on rather transformational opportunities – those where the future can be more evenly distributed.

This is rather disconcerting since marketers are often some of the most well-rounded and best-informed professionals in their organisations, with a sharp sense of ‘what’s next’. Still, many get caught by the glitz of the novel, instead of putting their energy in the grittiness of the foresight process.

In fact, when it comes to crystalising the definition of the 21st century marketer, Google conducted an experiment that involved interviewing 30 board members from Fortune 1000 companies, having accumulated more than 1300 minutes of audio and over 100,000 words about the role of the CMO (Think with Google 2020), which was then summarised in one long, important paragraph:

“The 21st century CMO is expected to be a marketing miracle worker, an alchemist who combines classic art of branding with the latest advances in data and measurement. All this while you serve as the connective tissue of the C-suite and stay a step ahead of the rapidly changing landscape of digital technology, cultural trends and shifting consumer expectations – things becoming ever more important to the stock price. Customers matter more than ever and, since you’re responsible for them, your role should matter more than ever too. But board members do not seem to have one cohesive definition of the role. 

So, what are you to do?

Internally, steer expectations for your role by defining growth, you have some control over. And recognise that the talent of your team is half the battle to achieving that growth. Hire the best measurement people, because marketing will be held to some metric that is currently beyond reach, and you’ll need them to invent it. There are many ways you can impact revenue – but be prepared to show the ‘I’m indispensable’ maths. And do not forget the most visible CMOs also take big risks. Only three percent of board members interviewed were marketers. Likely, they do not hear you. Listen closely and find the overlap between what the board is interested in and your responsibilities. And, instead of building slides about everything you do, build one slide that puts you in a position to start a conversation around those common interests and goals.”

What is interesting to note is that futures thinking is all over in the paragraph above and yet, nowhere on it. As haiku-esque as a statement, this is the closest to the truth. Strategic foresight and futures thinking are not explicitly mentioned, but implicitly dominate the subtext, with clear emphasis on character, competence and perspective too. Therefore, the opportunity is to nurture the Phewturecast seed, and develop the gravitas required for marketers and their peers to encourage and normalise the allocation of foresight investment. If education is key to opening more doors for foresight, appropriate use of language is the red carpet welcoming the long-awaited guests that can help reshape the future for the better.

For the ambitious marketers out there, this is just the beginning of your futures literacy. Use it and pierce the future through the present. 

BEGINS

https://www.groupisd.com/story/

https://www.brandknewmag.com/

https://www.brandknew.groupisd.com/

https://hackcellencefest.com/

https://www.weeklileaks.com/

 

 

The future is plural, unpredictable and rarely a linear path from the present!

Vision: the ability to “think about or plan for the future, using intelligence and imagination”, an “idea or hope of how something should be done, or how it will be in the future” and simply the “ability to see”- MacMillan Dictionary.

The pandemic has taught that foreseeing can be more useful than forecasting. Hindsight is literally 2020 and as for 2021… Well, you have a choice to make: be a hapless passenger relinquishing responsibility for your emotions, feelings and outcomes to other people or choose to be a leader every single day, making a positive impact on those around you and taking accountability in every moment for your own beliefs and actions.

Easier said than done. Confusion and decision paralysis permeate most marketing departments, agencies and publishers – all carefully threading reality, with a little help from the past. But, as we now know, using the past to project the future is a fallacy. The psychological biases binding us to the present and blinding us from the future.

Bounded rationality: challenges the notion of human rationality as implied by the concept of homo economicus. Rationality is bounded because there are limits to our thinking capacity, available information and time.

Hyperbolic discounting: refers to the tendency for people to increasingly choose a smaller-sooner reward over a larger-later reward as the delay occurs sooner rather than later in time.

Availability bias: the human tendency to think that examples of things that come readily to mind are more representative than is actually the case, hampering critical thinking and, as a result, the validity of our decisions.

The present-forward fallacy: the seductive notion that an existing business can be extended out in time indefinitely by continuously making improvements to it. Read more in my post on this at https://www.sureshdinakaran.com/blog/?s=future+back

Tyranny of the urgent: an analysis of the calendars of 27 CEOs over a full quarter showed that, on average, they had 37 meetings per week, which took up to 72 percent of their time. Is it any wonder they have so little time to imagine a better future? 

The bridge linking ‘what is’ with ‘what could be’ is intention. Therefore, rather than strategizing on ‘how to better play today’s game’, the big question for brands and organizations becomes ‘what is the game we intend to play to prosper tomorrow?’ 

Ultimately, it is about having the courage to pave a way that others have not dared to take before. Into the future, and through the predicted challenges of the next few years, great leadership will be our only salvation. The good news is that we all have the ability to be great leaders if we allow true character to overtake the fear and insecurity that form the veneer of our professional personas.

‘What are you on the planet to do and what legacy will you leave?’ This direction comes from a firm belief that our industry influences the minds of every citizen of the planet, with the means to influence other people’s choices, decisions, beliefs and behaviours. It has the power to influence political outcomes, corporate success or failure, and galvanise people behind causes of any kind. Therefore, the talent within marketing, media and advertising are in the ‘leadership’ business with an unsurpassed privilege that is not to be underestimated. This kind of power has the potential to be harmful unless wielded with the ‘right’ moral intent, finely tuned capability, deep wisdom, and ethical awareness.

I firmly hold the belief that every person is born a potential leader, hardwired to rely both psychologically and physiologically on other human beings. Born sociable, no baby is a loner. We are not born haters – or racist, homophobic or misogynistic. No, we’re all born leaders – with the ability to influence those around us. Who doesn’t automatically smile at a smiling baby? Or laugh when you hear them giggle? That’s influence, right there.

Listen More, Listen Better.

The sheer volume of data and insight at marketers’ fingertips is a formidable thing. Marketers can hold a customer’s heartbeat in the palm of their hand and have the ability to foresee when their blood pressure is going up or down. But only if we listen. And who was ever taught how to listen ? Since the invention of Gutenberg’s printing press our ears have been replaced by our eyes, an oral culture of shared stories has been taken over by a visual culture of representative images.

We’re all really good at paying ‘ear service’ (the art of being seen to listen, while simultaneously reading an email, sending a text and thinking about next door’s cat) and then choosing to hear only the things that fit our own narrative (which we are extremely skilled at listening to). If you don’t seek to truly hear what is being said right now, then you’ll fill the gaps based on your own past experiences and patterns from which you’ll create future expectations predicated on your almost subconscious assumptions. This is the opposite of good leadership. 

Don’t focus on what you can get; Focus only on what you can give.

Well, here is the real truth. We can’t control what we get. We only have control over what we give. “Great leaders are exhausted every day, not because of how hard they’ve worked but because of how much they’ve given.”

It sounds easy, and it is, but only if you consciously let go of the notion that you are in any way in control of what you get from others.

How many of us want to get more business from our clients, the next promotion, more discounts from our suppliers, more output from our teams, more love from our partners and more joy in our lives? We are apt to think about what we want to get and, if we don’t, we feel frustrated, disempowered, resentful… and then put the blame for those feelings directly on others.

Change the way you think to: what can I give my team to enable them to deliver their goals? How can I support my boss in a way that may make their job a little easier? What can I give to my clients to ensure that they can succeed? What can I do for my suppliers to make it easier for them to manage our relationship? What actions can I take to ensure those I love feel that love every single day? What can I give to the people around me to bring a little joy into their lives today? Because you have 100 percent control over what you give.

The key, therefore, is to learn to rejoice in being and leading uncomfortably. That’s when great leadership becomes the mechanism to transform countries, businesses and people.

Future back is a competence that can be developed by first crafting a vision and then threading it back to the present. 

Visioning, in a business context, is about having a clear worldview on the markets of the future and the role that your organisation can play in that new and different world. Having a really powerful vision can unleash the potential to transform whole industries. When we call a business leader a visionary, we mean they have a vivid understanding of their organisation’s best possible future – one that can potentially transform whole industries. Vision is the ‘what’ not the ‘how’. Vision is made actionable through strategy, which is the means to achieve it.

ENDS

 

 

 

Present Forward or Future Back: Strategy or Vision?

The future happens slowly..and then all of a sudden. In his fabulous 1926 novel The Sun Also Rises, Ernest Hemingway famously wrote that bankruptcy happens in two ways:  “gradually and then suddenly”.

Some years back Andy Grove( ex-CEO, Intel) had introduced the concept of strategic inflection points in his seminal book Only the Paranoid Survive where he explained that a strategic inflection point is ” a time in the life of a business when it’s fundamentals are about to change “.

A change in the business environment that dramatically shifts some elements of your activities, throwing certain taken-for-granted assumptions into question is an inflection point. Someone, somewhere, sees the implications, but all too often they are not heard. That someone might be you!

Whether you are a powerful CEO or someone far lower down in the pecking order, not seeing the unfolding inflection points(or blind spots ) are dangerous.

What is the case we are making here? Too many managers develop strategy while focusing on problems in the present and that is especially true in the times of a crisis(like the Covid 19 pandemic that we are presently pulverised by). Lets call it ‘ missing the wood for the trees ‘. What I am trying to argue here is that leaders instead should imagine the future and work backward so that they build their organisations and brands for the new(emerging) reality.

Even during a crisis, developing a ” future-back ” mindset can spur innovation and growth.

So, in order to build strategy, start with the future.

Let’s take a look at a few examples of brands and organisations that have used the ” future-back ” approach to stunning effect.

Back in the late 90’s and the turn of the millennium, Intel was ruling the roost. With a market share well over 70%, the brand was well and truly in the driver’s seat(apart from being inside millions of computers) with the Pentium Processor going from strength to strength. At the height of that market dominance, Andy Grove took a visionary punt and launched a brand to compete against its very own Pentium– that was the Celeron range of Processors. What he did was to see the future being dominated by cheaper, faster processors( Moore’s Law ) and he did not want Intel to lose out on the potential opportunity that lay ahead of them. That saying Andy Grove was visionary would be an understatement and how prescient the observation in his book ” When spring comes, snow melts first at the periphery, because that is where it is most exposed “, bears testimony.  Intel Inside. Meets Intelligence and Insight!

Take another example of the ” future-back ” approach that Reed Hastings, Founder/CEO of Netflix adopted to reach where it is today. At the height of their DVD rental business success, they ventured into streaming(encouraging both cannibalization and migration of their existing subscriber base) anticipating that the medium to long term future of in home entertainment will hinge on that. Not just that, look at their understanding of the competitive landscape- it went well beyond the typical television broadcast networks and cable TV of the day. They distilled the big picture into getting their prospect’s time and attention. Broadened the eco system significantly. Rather made it a category by itself. So, in effect, the competition included time their viewer/s spent going to movie houses, eating out, entertaining friends and family, travel and holidays etc etc. By wearing a different lens and examining a hitherto unseen/untried approach, helped them immensely in becoming the brand they are today.

No conversation about a ” future-back ” model and a vision preceding strategy would be complete without talking about Steve Jobs and Apple. Back in the day, the way they disrupted music consumption and music distribution through iTunes and iPod is now part of folklore. They did not wait for either the market or the customer to tell them what is needed. They took moonshots( it’s in the culture), created highly desirable products that the customer never knew they wanted or would need and generated unprecedented gravitas, and the rest they say is history. Apple as a brand and Steve Jobs as a leader was always seeing around corners, anticipating trends and operated at the intersection of a new future and non articulated consumer need and desire.

Let me add here. ‘ Customer knows best ‘ is a whole load of balderdash. If organisations were to depend on customers to know what is needed, there would not have been any Post It Notes(3M), Fax Machines(Xerox) and many of today’s incredibly successful brands like Amazon, Tesla, Netflix, Airbnb, Uber, Zomato etc. The onus and responsibility of drawing the future and working backward from there is fully on you, your brand, your organisation. So, don’t run away from it. Take it head on.

While we debate the vision vis a vis strategy and the “ future-back ” model to a ” present-forward ” one, do be aware that a vision is like an ‘ impressionist painting ‘ and NOT a ‘ photograph ‘. A photograph captures what there is already, there is NO speculation, hedging, punting and imagining the non existent. A vision on the other hand is similar to an impressionist painting in the sense that it is visualising what could/should be, what will/can be or what may/may not be. It is taking a shot at the future and setting the road to travel back from there.

To be blunt, getting through this tricky process of envisioning the future begins with confusion, experimentation and a touch of chaos followed by a single minded determination to make progress against an overarching goal. And an approach that futurist Paul Saffo recommends as creating as many forecasts as possible, fail as quickly as possible and vitally ” to hold strong opinions weakly “.

Another valuable perspective on this chaotic period of thinking is offered by Nassim Nicholas Taleb in his book Antifragile: Things That Gain From Disorder. Anything that has more upside than downside from random events(or certain shocks) is anti fragile.

Rita McGrath, Columbia Business School professor and business consultant recommends a ‘ discovery driven approach ‘ to anticipating the future and you can dive deeper into her thinking and recommendations in BrandKnew on these links https://www.brandknewmag.com/thinking-innovation-driving-growth/ and https://www.brandknewmag.com/discovery-driven-digital-transformation/ .

It was the 4th of February, 2014. Satya Nadella was announced as the new CEO of Microsoft, the third chief executive in the company’s history, following Bill Gates and Steve Ballmer. Recognising that most of Microsoft’s woes at the time were a function of an approach that was ” present forward “, the first thing he did was to tell everyone in the organisation ” We are going to be moving away from a know it all organisation to a learn it all one “. Looking back on how well Microsoft is doing now compared to 2014, bears testimony to the potential for organisations in adopting a ” future-back ” model.

Brands that didn’t heed the  ” future-back ” model and met their fate inspite of being market leaders once upon a time include the likes of Blockbuster, Kodak, Nokia, Toys ‘R’ Us.

There are other industries very ripe for the picking to drive home further the point of vision preceding strategy. The pharmaceutical sector for instance. Based on empirical evidence, learnings from past epidemics like SARS, Ebola, Swine Flu, emerging lifestyle patterns and the accompanying chronic diseases that it helps manifest(diabetes for one), a pharma company can seize opportunities and address customer pain points that will occur in the future. An example that is worth looking at is the pharma giant Roche. Which saw huge potential in the ” future-back ” approach. That helped revive it’s struggling diabetes unit. The company ingeniously paired the mySugr app (which it had acquired in 2017) with Roche’s Accu-Chek Guide glucose meter, thereby allowing diabetics to have a different, gamified experience to managing their condition. By logging in their blood glucose levels, completing tasks and challenges, users can “tame their diabetes monster”. It’s a totally different approach(at least for the pharma sector) which forecasts that “the way forward will mean selling a total experience, not just a product.”

Rather than look at Fall of 2020 or Spring of 2021, Universities/Colleges will be best served to go further down the road and see how do we cope, prepare and anticipate learning and training needs in the near distant future and move backward from there. With the current Covid-19 crisis having caught a lot of educational institutions severely under prepared and like a deer in the headlights with no wherewithal (and mindset) for virtual/online delivery, the time is now, to graduate, to look into the future.

So, ‘ where do you go from here ‘? Or, rather, I should be asking ‘ where are you coming back from ‘ ?

PS: For leaders and organisations wanting to undertake ‘A back to the future voyage ‘, the video on this link https://www.groupisd.com/phewturecast/ can be a starting point.

ENDS

 

 

 

The future of advertising: a sneak peek!

The Future of Advertising: A Sneak Peek!

What could/should “advertising” look like in 2020 and beyond? What should we do now for that future?

Some questions that crowd our every day artery. Restless consumers and fast changing technology are creating unheralded disruption. Advertising has always been a combination of art and science. Technology is now becoming a third variable. Advertisers “have to get all three of these things right”. They have to be three good.

There are Un Ignorable Forces of Change. Throwing Unabated Challenges to the status quo. But having said that, once recognised, respected and responded right, they offer Unprecedented Upside Potential for the Future. Let‘s examine them below:-

Exponential Advances in Science & Tech: With IOT, AI, Machine Learning etc, we now have a deeper real time understanding of things, people, situations. Bringing along with it an outsized and unprecedented responsibility for what we do with that knowledge.

Empowered & Skeptical “Consumers” : Wanting Customerization & Personalization (make it mine), seeking Choice(Give me tools to make better decisions), expecting Competitive Value (Give me more for my money), searching for Communities( Let me be a part of it), across multiple Channels (I want to call, click and visit). Individuals with lives, aspirations, challenges, family, communities. They want to be worthy of respect and you need to earn their trust.

Media Disruption & Redefinition : One way has become Two Way, Static is now Dynamic, Stationary is now Mobile, Passive is now Sensing, One-Dimension is now Immersive, Visual has turned Multi sensory. There exists Unprecedented Platform Design Capabilities for delivering Exceptional Contextualised Experiences.

Culture, Society & Our World : Straddling many a Divide across Health, Income, Digital, Education, Equality & Tolerance, Climate & Sustainability.

Inspiring, Measurable Business Models: A heady mix of The customer driven/ holistic model , The co creation model,  The open innovation model , Network orchestration model , The Competitive Value Model, Transformation to full service provider model, The emerging market innovation engine model, The shift to digital and network business models

So what are the takeaways that we can extract from the above listed landscape?

– Traditional mindsets, including those about advertising and marketing, must be challenged and potentially changed. I am referring to the Mental Models: The Primary Impediment to Transformation- For eg: “It has always worked this way.” “We tried it and it didn’t work.” “We’re profitable; why change?..and so forth! 

Before Roger Bannister broke the 4 Minute Mile on May 6, 1954, nobody thought that such a record could be set. We need to ask ‘ What is your 4 minute mile ‘ ?

It‘s the time to challenge our Mental Models of Advertising and Move from Marketers and Agencies, through Media, at Target Demographics toward being Cross-Silo Collaborators, from Ads toward Orchestrated Value-Creation Touch points, from Frequency toward When Needed, Wanted, Appreciated, from Reach toward Where Needed, Wanted, Appreciated, from Push and Persuade For Sales toward Multi Win Outcomes,pull & engage, from Ad Campaigns toward Initiatives in Holistic, Dynamic Ecosystem.

There is also a great upside in starting to use a new Vocabulary:

From Campaign To Initiative, From Content To Substance, From Persuading To Inspiring and Enabling, From Selling To Serving, From Seeking Loyalty To Earning Trust, From Disruption To Better/Alternate Solutions, From Features and Benefits to Brand Roles in People’s Lives, From Brand Differentiation To Brand Distinctiveness, From Employees To Brand Ambassadors, From Talent To Brand Stewards, From Consumers(myopic) To People with Lives, From Advertising Campaigns To Value Creation Initiatives, From Direct Response To Actionable Communications, From Big Data To Actionable Insights, From Success/Failure To Learning.

The time has come to challenge everything. Leave no sacred cows. Even challenge the objective of the firm from maximising long term shareholder value to aligning the objectives of the brand, the people (consumers…) and society.

– A strong call out to shift your focus from media mix to portfolios of all touchpoint orchestration. Go beyond the 4 Ps- bring in CeX, CSR, Packaging, Web & App etc all. The path to purchase is not linear any more. Operating in a sliver is not serving the purpose.

– Leverage the power of content( make RAVES– Relevant, Actionable, Valuable, Exceptional & Shareworthy) and the power of context( MADE: Multi Sensory, Audience driven, Delivery across platforms, Environment & location sensitive) that helps deliver your compelling brand purpose.

– Be always in beta– in adaptive experimentation mode to foster innovation, to learn faster & better, to attract and retain better talent, to hoodwink competition.

There’s no shortage of screens and there’s no shortage of impressions. But there’s a shortage of high value connection points between brands and consumers, which is the whole point of advertising. You have to create effective engagement with the consumer that gets them to buy.

Latin is very much Greek to me but as I come towards the end of this piece some Latin to keep an eye on. We have passed those days of ‘ Caveat Emptor ‘( meaning Buyer Beware). The new skid on the block these days is ‘ Caveat Venditor ‘ ( meaning Seller Beware ). 

As the brilliant Bob Hoffman puts it ” If you want to die an imbecile in advertising, don’t pay attention to art, literature, history, science, anthropology or nature. Pay attention to the Kardashians “.

Going back to Latin mode- friends- Semper Vigilans (meaning stay vigilant)!

ENDS

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