Tag: Brand

The Late Mover Advantage

 

Oftentimes in marketing we use terms like Last Mover Advantage or Late Mover Advantage ‘. Brands coming to life at a later stage in a category that is established or maturing can reap the learnings and unlearnings of brands who have come before them. There is a vast reservoir of knowledge and actionable intelligence readily available without one having to go through the grind, time and expense of trial and error.

 

Over time that civilization set foot on this planet, 107 billion people have lived throughout history. The current world population is just over 8 billion( 8,059,147,655 as of Friday, September 8, 2023) according to the most recent United Nations estimates elaborated by Worldometer.

These billions of people who came before us have tried things, failed, learned, tried things differently. And in doing so, they discovered new solutions. Which people like us now get to inherit, learn from and use, without the steep learning curve of trial and error.
Accumulated experience can be a competitive advantage for a company. As a company or a brand operates and accumulates experience in a given market or sector, it can develop a deeper understanding of customer needs and preferences, as well as of the challenges and opportunities in the market. This accumulated experience can enable the company to make more informed and effective decisions and to identify opportunities that may not be obvious to other companies.
Similarly, the cumulative lessons of those 107 billion people have been passed down to us. It is the greatest gift we will ever receive. We are smart not because of our individual genius, but because of our collective knowledge. Some of us are better than one of us.
The dead ( or the living before us to put it more respectfully), have left lessons, lineage and legacy for us. After all, there is what we call ‘ the wisdom of the crowds‘. Ratio and Proportion 101 tells us that it is almost a 14:1 ratio i.e. the dead: now living. We can ignore the vast accumulated experience of such a huge majority of mankind at our peril.
Being a late mover is a distinct and valuable competitive advantage. Shouldn’t we choose to leverage it?
ENDS

 

The World Doesn’t Need Another Ad Agency! NO!

 

It’s amazing how a simple tap on the space bar can make such a difference.

 

” Another ” is one of those odd English words that have multiple and contradictory meanings.One definition is ‘ being one more in addition to one or more of the same kind ‘, like having another car payment or another piece of pizza( two more things none of us likely need).

 

But ” another ” also means distinct or different from the one first considered. That puts an entirely different spin on things, and putting a space between the letters ( ” an other ” ), underscores the point.

 

The world rarely needs ” another ” but it will always welcome ” an other ” -particularly in the most mature, crowded, commoditized industries, where sameness leads to staleness.

 

Time after time another product or service gets superseded by an other product or service, making our lives more pleasant, more efficient, more productive or better in a host of additional ways.

Seeking ” an other ” is a sound strategy to keep pace with the inexorable march of creative destruction. In the marketplace, what is, will not always be, and what is to come, has not always been. The task of strategists therefore is to be agents of creation rather than victims of destruction. Our challenge is to pursue the new and unproven while we preserve the existing and profitable.

 

Unless you can ensure your company, brand or service is continually and legitimately, ” an other “, it will always end up becoming just ” another “.

 

As I conclude, I am encouraged to direct you to this article from BrandKnew about the need for Intersectionality in the Ad Industry.

 

ENDS

 

 

 

A Selfless Act Called…Branding!

 

Ideally, yes! And mind you, selfless doesn’t mean private.

 

Lets look at the importance of selflessness..

 

Selflessness improves relationships, Selflessness can keep you healthy, Selflessness gives us a new perspective, Selflessness forms connection, Selflessness gives you a sense of peace, Selflessness can be a form of therapy.

 

Typically brands spend millions of dollars to realise some of the above, if not all.

 

A great brand naturally flows out of the product or service. Graciously. Optimistically. With the singular focus of making it successful.

 

Yes, it needs shaping. Crafting. Articulating. Calibrating. But, the underlying shape- the bones of whatever it is- are present from its inception.

 

And the role of the brand builders is to help it find the appropriate outfit, to coach it on how to walk and talk, mentor it and set it free into the real world. So, when it finally goes out into the world, its appearance matches its personality.

 

Selfless, really?

 

Isn’t branding all about yourself? Looking inward? A transcendently selfish act?

 

Well, a brand is part of the society. As it steps into the world, it has to signal very clearly what it stands for.

 

That said, a brand cannot live in isolation. Like the fish in water, which are dependent on the ecosystem around it, a brand on its own is pretty much a useless entity.

 

A mobile phone needs a cellular network, an electrical infrastructure. It needs a marketplace, it needs software, it needs applications, it needs accessories. And each one of these ecosystems breaks down into smaller and smaller subsystems. Without all this, a cell phone is a useless brick of metal, plastic and glass.

 

With a logo on its back.

 

If a brand lives by itself in the forest, will anyone know it’s a brand?

 

You just maybe tempted to take a look at this article from BrandKnew about Personal Values and the Need for a Purpose Led Brand Culture.

 

ENDS

KNOWstalgia Marketing!

I thought there is so much to know to about Nostalgia- so, here I go again!

 

Caveat: This is a Long Read

It was the summer of 2018. On a trip to London, I was with family at a South Bank store that sold books, records, memorabilia among other things. Apart from great classics on film making and works of Shakespeare, what caught my attention was an unadulterated digital native ( she must have been at best all of 17), buying a vinyl album(records as they were called those days) of yesteryear band Fleetwood Mac. In the days of streaming music services like Spotify, Deezer and what have you, I was wondering what was the throwback all about. That experience has retained etched in (my fast fading) memory, ever since.
 
If you’ve ever watched an ad or a TV show and felt fond memories of the good old days rushing back at you, then you’re familiar with nostalgia. Nostalgia describes the sentimental longing we feel for periods in the past. It’s the warm feeling that envelops us when we think of positive times from our childhoods or youth.
Nostalgia is often triggered by a sensory stimulus, such as a scent, a song, a taste, or a sight; it can also be caused by a conversation, a memory recollection or a similar experience.
Nostalgia marketing takes on that notion and creates a playful campaign referencing a time gone by in order to tap into our collective longing for the past.
According to Krystine Batcho, Le Moyne College professor, psychologist, and researcher of nostalgia, “Nostalgia is a refuge, as people turn to the feelings of comfort, security, and love they enjoyed in their past.”
It comes as no surprise that during the first COVID-19 lockdown, mentions of nostalgic keywords rose from 13 million to 24.4 million, which is an increase of 88%.

When people watch an old television show, listen to some excellent music from a bygone era(how about ABBA?), and so on, they feel happy and have a better outlook on life. As a result, a lot of brands and businesses are now attempting to capitalize on this sentiment and trend by creating advertisements and other marketing materials that remind and nudge individuals of happier times in their lives.

 

Many enterprises are also attempting to associate their brand with pleasant memories and notions associated with past periods and places. The goal of businesses is for their customers and other consumers to associate their products and brand with a time when things were better, less stressful, and more secure.

 

This brand of advertising can be effective for businesses of all sizes. In addition to rating such nostalgic advertisements and the company behind them more favorably, consumers also pay more for the items that are associated with those advertisements. So, it is a double whammy. It is referred to as creating an emotional connection, and it pays off handsomely for the company that employs nostalgic marketing.

Why nostalgia marketing works so well

 

Studies on autobiographical memory — the memory system that tracks episodes of our lives — have shown that when we are reminded of episodes from our past, we re-experience the emotions tied to the original episodes. So, if those memories were positive — think carefree moments from our childhoods, fun family dinners, road trips or game nights with friends, etc. — we are likely to experience the same cheer.

The Devil(does not wear Prada) is in the details!
One must ensure that the music, colors, fonts, and even the images used in the advertisements or other communication are appropriate for the time period being promoted. For example, don’t use a font or color palette from the 1920s in a 1960s retro advertisement. Instead, make use of the options from the 1960s. Authenticity is paramount.
Oh the good ol’ days… One app had brought back a decade of happy memories and made millions feel like a teenager again. Pokemon Go. Coincidently it had also brought Nintendo and Niantic billions of pounds in business revenues and a new generation of loyal followers. That is the power of the past, and the reason why brands use nostalgic marketing.
The Trifecta that drives Nostalgia Marketing
Emotions
We all know about the adage ‘ Sell the Sizzle Not The Steak ‘. Enabling people to reminisce about the good ol’ days, marketers are actually triggering actual feelings we once had. Whether those feelings are your favorite snack, or the first song you slow danced to(Lady in Red anyone?), your first date, your first bike ride..
Not only does forlorning for the past make us feel fuzzy inside it also makes us open to brand messaging.
Memories
The route to nostalgia marketing is by triggering latent memory. Three’s Company or Miami Vice or I Love Lucy were great TV shows no doubt and we don’t need to be convinced about it but it works to be reminded about it. The same applies for brands; if a brand is able to trigger a reminder of a time that they were once favourable to us, or use existing memories and tie themselves to that association, then they need not worry about convincing us that they are great they can just remind us of a heyday era.
Trust
Celebrating milestones or using the year of establishment within the brand identity( aka Marks & Spencers: Est 1884) to relay to customers that you have stood the test of time is an instantly effective method of gaining their trust. This strategy to reinvigorate the trust in brands by conjuring up past associations hopes to bring back previous customers and inspire new ones.
Why (Blast from the Past) Nostalgia?
Nostalgia is the marketing equivalent of comfort food. Especially in difficult times, a hug from the past can settle our nerves and reassure us to purchase a product to make us feel secure again. As we face headwinds of a long, protracted recession, now is the time for brands to act as a comforting cup of cocoa for consumers.
Time for brands to flip the Polaroids in our minds. It would be worthwhile spending the present to go back into the past to tackle the future.
ENDS

The Creative Apocalypse: Preparing your Client

The Creative Apocalypse: Preparing your Client!

There is great, there is good and there is average (ok).

Superlative. Comparative. Relative. Most of us want  (at least there is good enough intent!) to do good work and over a period of time how that transmits to average and below remains an unsolved mystery. Have we ever started out saying; ” Let’s do some Great Work “? No one came into the profession thinking ‘I really want to produce work that’s a bit meh, a bit vanilla, that makes no impact on the world and sinks without a trace.’ So how come we don’t see brave creative work that often? The occasional breakthrough shines like a lighthouse across a lacklustre sea of work that is often undeniably boring, weirdly familiar or just more than a little disappointing.

 

So how is the end game playing out? It’s a whole new world out there. Recession or no recession- there is a perennial pressure on budgets and jobs. The ‘always on’ shifting media landscape and the move from broadcasting messages to managing conversations. The balancing of brand, ROI and an increasing reliance on data and metrics. There is safety in numbers (metrics reloaded!). Data is the new oil. And that too is now old hat. And how! All of these things have stitched together a sinister conspiracy in the last 10 years or so and made it more difficult for creatively brave work to ever see the light today(with some exceptions of course).  It takes real balls for a client, or an agency, to take a leap of faith in this climate. Till then, it’s a lip of fate! And sealed at that. ‘ Faith accompli ‘ anyone?

Where does the skull drudgery end? What can be done? Selling creatively brave ideas requires an ability to promote the safety of risky situations (don’t miss the contradiction here), psychological management skills and a client that can hold their nerve (while letting go of her purse strings!). Sometimes you have to help hold it for them.

This situation provides both agency and the client an absolutely perfect platform to do creative tango. So here is the brief(in vest in it!): Depart from norm(it’s the mandatory new normal, so no big deal), break free from convention whilst remaining true to creating lasting campaign impact and brand recall. Surprise, delight, coerce, intimidate, purposefully provoke, question and come back to do more of the same. The brain remembers only what it least expects. So, deliver the unexpected. Don’t just hand hold the client, hold her heart and get to your customers’ soul in the process. That soul stirring exercise should be your sole purpose.

 

USP(Unique Selling Proposition) is passe, dead and buried. The time is about creating UFP( Unique Feeling Proposition). 

 

WANTED: Creative Bravehearts. On both sides. Ready to take the leap?

The changing idea of marketing as a concept!

If you are one of the marketers who embraces convention, no one will point a finger at you if you were to follow the norm that has been practiced for years. Build/produce/manufacture, brand, market, sell. Justified linear thinking.With strong empirical evidence( I mean brand and business success) to boot.

With so many years of conventional wisdom( that also is the wisdom of the crowds that drive collective bias) in the ring, it would have been a really uphill task for any brand to alter(let alone disrupt) the narrative. But there is something about audacity and moonshots that make them perfect partners in rhyme.

I devote this blog post predominantly to understand marketing from a new lens- the one that brand Tesla is scripting so brilliantly. Directed by Elon Musk(Iron Man). Allow me to go back a few years.

It’s the 4th of April, 2016. The Tesla Model 3 is being launched in the US. It sports a price tag of US$ 35,000 and bookings can be made with a U$1,000 down payment.  Then history unfolds. A whopping 276,000 cars were booked(read pre-sold) on the day, probably a first ever in automotive marketing . And Tesla gathered US$ 276 Million in upfront cash. And here’s where the story gets interesting. There was not even a model car ready. All the sales happened courtesy a few photographs of the Model 3. That’s it. There’s more. There was not even a single car that had gone into production. The first promised schedule for delivery of the Model 3 was late 2017, that was a good 18+ months away. Tesla had disrupted automotive marketing on it’s head and how.

Let’s try to understand more of the phenomena that is brand Tesla.

  • Tesla’s $0 marketing budget is incredibly awesome marketing
  • Tesla Motors has no advertising, no ad agency, no CMO, no dealer network. And that’s no problem. – AdvertisingAge
  • If you drop by the Tesla forums, you’ll see a community of passionate fans discussing how to market Tesla better. There are over 55,000 people subscribed to the /r/teslamotors subreddit. The brand has clearly struck a chord with its fans.
  • Tesla fans are crazy advocates. They attach deep emotional significance to the car. They’re not just paying for a mode of transportation, they’re paying for a slice of the future.
  • Prior to the Model 3 launch, Tesla had introduced the P100D Ludicrous– a luxury model priced over US$ 80,000(base level) with upgraded versions well over US$ 100,000. The marketing masterstroke was in the message conveyed. ” While the PD100 Ludicrous is an expensive vehicle, we want to emphasise that every sale helps pay for the smaller and more affordable Model 3 which is under development. Without customers willing to buy the expensive Model S and X, we would be unable to fund the smaller, more affordable Model 3 “. This is brand positioning at it’s masterful best, making a luxury purchase almost into a charitable act.
  • Every element of the Model S – from the recharging technology to the drag coefficient of the car – is presented as the pinnacle of research and engineering.
  • By eschewing marketing completely, Elon Musk is actually communicating that Tesla is focused on ground breaking technology.
  • Tesla the brand transcended from being just another automotive player in the business to encompass economics, politics, world power to have global energy NOT driven by oil. In the process, creating the marketplace, the eco system where they are the game. As also the game changer.

“ BMW has a marketing department called engineering.” – Seth Godin

These things obviously don’t bother Musk too much. If one were to give him an advertising budget, he is sure to divert that into production. And the final result: an even more incredible car. And inspite of NO Advertising, he gets the world talking about his brand, especially the people who matter.

How does Tesla manage to do all of this free of cost which other brands would spend millions to buy?

First, build something that matters to people. Then, tell a story that resonates with people. Just like iPhones/iPod and Steve Jobs, electric cars are a great story. The greatest stories are aspirational, representing the triumph of passion, conviction, persistence and diligence.

” I know a lot of very wealthy people.  Most of them made their money in technology.  I don’t think Bentley or Rolls-Royce is anywhere near the top of very many of these people’s idea of an impressive car.  A Tesla is more like it “. – Jimmy Wales, on Quora

This sort of advertising is earned, not bought.

You earn this sort of attention by making something truly newsworthy. Or saying something newsworthy.

” The public tends to be, as they should, interested in things that are precedent and superlatives.” – Elon Musk

Musk is all over YouTube. The media is chasing him nine to the dozen. Why? Because he is always working on cool, fascinating, path breaking projects.

Musk is a CEO who understands the power of showmanship(tonnes of interviews, cameo roles in films and media appearances.

Just Google ‘ Elon Musk  says ‘and you will get the most quotable of quotes that media loves to lap up and carry forward.

The Hyperloop is something that Musk is NOT planning to make but delivers great PR for him as a tech visionary.

At most times,Tesla has more orders than they can build – that in itself is great marketing.

Tesla has demonstrated that brands and organisations can move on from a Build/produce/manufacture, brand, market, sell model to that of a brand, market, sell, build one. Welcome to the next normal.

As William Gibson would say, “The future is already here – it’s just not very evenly distributed.”-  which will be nothing like what we have experienced before, we’re all going to be completely re-evaluating so many aspects of our lives: education, medicine, work, social responsibility, inner calling, the list goes on. And under the aegis of the Covid 19, all of this is happening remotely right now. And the question for a lot of companies and brands is going to be: Now that this shift has happened, am I still relevant? Does what I do still make sense? Am I serving an essential function, especially in a time when everyone is being careful about their finances?

Answering in the affirmative will separate the men from the boys. Wanted. More Musketeers!

ENDS

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Look OUT: Avoiding the ‘legacy trap’ in inspiration

The 19th century French physiologist Claude Bernard said that “It is what we think we know already that often prevents us from learning” . So true, isn’t it. Being comfortable in our existing biases and prejudices.

It’s the swanky decked to the hilt conference room of a major healthcare brand. Huddled are some really bright minds including the hospital  CEO, medical experts, Architects, Project Consultants etc. The matter on the table is the design of the ICCU(Intensive Cardiac Care Unit) at their upcoming new hospital. Inevitably, the design blueprint presented did not depart too much from what has already been executed in multiple ICCUs across thousands of hospitals worldwide. Been there, done that. Enter the intrepid Customer Experience Manager, newly appointed at the hospital and what she suggested immediately managed to raise many eyebrows. ” How about borrowing some design thinking from the Formula 1 Pit stop ‘ as we look at building the new ICCU ? she suggested. One could hear a pin drop. In that room, was more than 200 years of insights and experience and all that was being the cold shoulder. The young lady went onto elaborate what her thoughts were. The Formula 1 Pit Stop is where critical decisions involving millions are taken in micro milli seconds that will affect many stakeholders, almost a life and death scenario. All she was suggesting was to borrow thinking from a completely heterogeneous industry that had nothing to do with healthcare. And to her credit, she won the day. The legacy thinking was punctured to arrive at a smarter solution that was equally if not more relevant to the cause at hand.

Similarly an airline check in counter can actually gain inspiration from observing a hotel front desk check in process. Or a bike supplies store seeking inspiration from beauty retail brand like Sephora to get more customers comfortable with buying and using bikes.

We define such thinking as ‘ analogous inspiration ‘ wherein you remain and in fact seek thinking and ideas from an industry completely unrelated to your own. Only to realise the unlocked value hidden therein.

Till about some years back, we connected ‘ subscriptions ‘ as something that the media industry especially newspapers and magazines used to ensure they have a loyal customer base. In the current context, we have vast tranche of products and services including cars(yes Volvo already implemented it in Sweden), Fashion, Airline tickets, OTT(Netflix, HBO, Amazon), Fintech, Furniture etc using that route to grow and more importantly retain customers.

It’s not that such ‘ break the mold ‘ thinking be restricted to organisations and brands alone. Shalane Flanagan is an American long-distance runner. She holds the American record times in the 3000 meters (indoor), 5000 m (indoor) and 15K road race. She won the bronze medal at the 2008 Olympics in the 10,000 m (since upgraded to silver). She also won the 2017 New York City Marathon. What is interesting to understand in her case is that by design she would train with her rivals– yes you read it right- her rivals. To her it was an opportunity to go beyond her own arc of biases and understanding and soaking in new approaches that otherwise she would not have been privy to.

The whole thought is to replace the context you are in and seek newer, untapped contexts as sources of inspiration. This is something that we try to practice regularly within ISD Global where I work. There are better stories outside the book you are reading. So, go ahead, turn the page!

ENDS

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DREAMKETING

DREAMKETING
We are under prepared. The rant is, that we are still mired in Old Economy, Old Product Thinking. But, we must, in fact all of us, take a cue from the likes of the Virgin Group or Tesla and the likes- and come to grips, strategically, with the fact that Winners in the New Age Economy will be …Masters of the Dream Business.
What would that entail; Totally ‘ insane ‘ schools, hospitals, enterprises, retail..going way way beyond the normal suite of services to be in the realm of impossible made possible dreams.
The stakes are high. In fact billions and billions of dollars. So, lets stretch the narrative here.
Digging back on a presentation that Ferrari North America CEO Gian Luigi Longinotti-Buitoni some years ago in Mexico City. Dreams are his mojo. To quote him from the presentation ” A dream is a complete moment in the life of a client. Important experiences that tempt the client to commit substantial resources. The essence of the desires of the customer. The opportunity to help clients become what they want to be. “
Longinotti-Buitoni preaches the  ” marketing of dreams ” – an idea that he compressed into a word of his own coinage: Dreamketing

​

To guarantee anything in a world gone nuts is well..nuts. So, suggest we take the leap.

Dear Mr CMO, Dear Finance Head, Dear Ms Retail Store Owner. Get an extended lease on your professional life. I will tell you how. Expunge, excise, remove​​ the terms ‘ product ‘ and ‘ service ‘ from your vocabulary. When either of these two words come to your lips, substitute them with ‘ experience ‘ or ‘ dream ‘. That’s all.

This is not a pie in the sky spiel.​ This is a strong business message being sent out by someone, a very practical businessman who has created and enhanced some extraordinary franchises. So, its worth listening to his argument if you are in sync with the fundamental argument that the call of the hour is Totally New Sources of Value Added..in a Totally New Economy.

To ratify, lets put out a grid of ‘ Common Product V/s Dream Product ‘

Common Product     V/s          Dream Product

​Maxwell House                            Starbucks​

Hyundai                                         Ferrari

Suzuki                                            Harley Davidson

Carter                                             Kennedy

​Connors                                        Pele

New Jersey                                  California​

CNN                                               Game of Thrones

​Nothing wrong with the brands on the left of the grid. Each offers regular, solid, every day​ response to some need or another. On the right though are brands with a dreamlike power that go beyond the realm of mere ‘ need fulfillment ‘.

So, dramatically alter perspective. Do not rest until that project passes the test of imagination(or Dreamketing). Raise the bar. WAY, WAY UP! To become what you or your client wants.

ENDS

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Your brand’s worth is in your own hands!

Your brand’s worth is in your own hands!
You do not have to look far ahead into the horizon to read that businesses are facing an uncertain economic landscape across multiple markets around the globe. We are amidst a landscape in which brand worth has never faced fiercer scrutiny.
 
Moreover, in this environment, a power shift has taken place as price-conscious shoppers have seized control. Price loyalty or brand loyalty?
 
The done to death strategy(dare we call it that?) that brands have been resorting to, to drive volumes has been, no prizes for guessing, discounting. Not only is it a short term strategy but it also does both the brand and the business serious damage in the longer term. Turning the model upside down, research has shown that a 1% price increase can drive a 12-15% increase in profit. That is three times the profit increase seen by boosting sales the same amount. Which shows that the commercial impact of protecting prices can outweigh cutting them to drive volume.
 
Just like most buying decisions are not rational, so is consumers perception of price, which too leans towards the irrational. Behavioural economics studies show that when you flip the context, re bundle your output and shift the focus from price to value through added layers of experience, consumers are willing to pay disproportionately more for it. This, in some way, also endorses the oft used observation that price is the yardstick of quality.
 
By combining data-led pricing strategies with the creativity and behavioural science of a modern agency(be it ISD Global or any other), brands can dramatically outperform the competition in a commoditised market. 
 
Brands can increase their price perception in the eyes of the customer through a 3C Model of Create(through rituals, theatre, value added services)-Connect(establish a culture where customers are happy to pay more like Frappuccino from Starbucks)-Convert( Optimum sales balancing value and volumes, omni channel, something like what hotel chain IHG does).
 
For the community of marketers everywhere, it is time to seize back control of the most ignored, most impactful lever in the marketing mix: Pricing.
 
 
ENDS
 
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Is brand Apple no longer the apple of everyone’s I ?

‘I’ don’t know-hence I have some some questions about the most valuable brand in the world..

a) Is the Apple era over? Have they moved on from ‘ ground breaking and game changing ‘ to ‘ incremental fixes ‘ ? Sounds audacious but it does beg the question.

b) Have they missed the bus virtually in the Smart Speaker space in reference to Amazon & Google? With their Alexa and Assistant respectively. Though they were the true blue innovator with Siri ages ago and had a great shot at dominating the ‘ living room & kitchens ‘, they seem to be caught in no man’s land as of now. Should they have considered this space more Siriously? (Pardon the pun). As one of the most valuable brands in the world, don’t they want their ‘ share of voice ‘?

c) Should they be getting into Content Creation? They have the cash to do it but do they have the culture and the will still? Should they look at acquiring someone like an HBO or other smart acquisitions to hit the ground running? Where does Apple TV fit into all of this?

d) Have they moved on from a culture of Innovation and R&D being their biggest asset a decade ago to a huge pile of cash being their biggest asset today?

In a world of FAANG, is it still A for Apple? A for Answer is what I am looking for! What will the Doctor order to not keep the Apple away?

Ends

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