React or Respond? Thermometer or Thermostat?

 

Thermometer: an instrument for measuring and indicating temperature, typically one consisting of a narrow, hermetically sealed glass tube marked with graduations and having at one end a bulb containing mercury or alcohol which extends along the tube as it expands.

 

Thermostat: a device that automatically regulates temperature, or that activates a device when the temperature reaches a certain point.

 

No, we are not here to debate the functions and benefits of these devices. Rather, we want to look at the inference we can draw from both.

 

A thermometer is limited by the fact that it has only one function- that it reacts to the environment. We have used it many a times when someone in the family is sick and it is the go to device for measuring the temperature. The learning here is that a lot of us are like the thermometer, conditioned and restricted by beliefs, people, situation, leading limited lives in the bargain. Reacting in a constrained way to the environment.

 

On the other hand, let’s look at the thermostat. What it does is it gauges the environment and conditions the environment to react to it. If a thermostat notices that a room is too cold or too hot, it changes the environment to fit the ideal for which it is set. We do encounter internal and external attempts at putting constraints on us, which is when we can respond like the thermostat to reject those limiting beliefs and create an environment that aligns with your most ambitious goals.

 

Our attitude precedes the outcomes we desire. Have a reason before you expect a result.

 

All of us know about the oft used adage ” With Great Power Comes Great Responsibility “. Now turn that on its head and make it ” With Great Responsibility Comes Great Power “.

 

To quote Jim Kwik ” If you fight for your limitations you get to keep them. Drop excuses. You can’t get upset by the results you didn’t get from the work you didn’t do. Accept responsibility for your thoughts & actions.

 

The worst place to be, more terrible than Auschwitz, Nazi Germany’s largest concentration camp and extermination camp, is to be a prisoner in our own mind.

 

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The Might of a 5 Letter Word Called Might

The Might of a 5 Letter Word Called Might
The natural law is tooth and claw. All else is error.
 
When used as a noun, might means a person’s power or strength, like the might it takes to get a stuck lid off a jar of peanut butter, or the impressive power of a group, like a country’s military might. 
 
Might is also a verb used to express possibility, like when you might go for a walk if it doesn’t rain.
 
Here, the discourse is the latter- the one that expresses possibility.
The ‘might’ in “this might work.” An approach designed by hope, optimism and wanting to take the leap of faith.
 
The propensity to take a call, embark on an initiative, make a generous assertion about things you can’t be sure of.
 
Many hands make light work. Extending the analogy, many a ‘ might ‘, will add up, compound and make things work.

 

Was it Bismark who quoted ‘ Might is Right ‘? Though he was referring to the other might, when used as a noun. We rather use might as a verb. 
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Making up for the folks who don’t!

 

All around us we experience this on a daily basis.

 

If you are a member of a team or community, and given certain goals and responsibilities, you would feel dejected because you feel that others are not bringing their fair share to the table.

 

It could be a splitting a bill at a restaurant or delivering on their promised part of the bargain or doing something to change the culture or create community impact. It could be taking initiative or appropriate responsibility at work. The reasons could be many- one could be that they are selfish but that being said , it is also likely that there is a distinct lack of skill or resources or a feeling of inadequacy that they have.

 

So, the arithmetic is simple- many people do far less than what they should. As long as we are calibrated for that, and prepared to bring more than our fair share to the table, your goal of making things better stands a good chance. Because, we MUST make up for all those don’t.

 

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How is your brand performing in the economy of feelings?

 

 

Ever since I can remember, marketing has focused on the USP, the unique selling proposition, and the product’s/service’s features and benefits. This is a traditional theory and applies to a rational, analytical view of value. In an oversupplied market with more, and often conflicting information, rational decision making becomes a myth.

 

Instead, start paying attention to what people do (which is the best indication of how they feel), not so much to what they say.

 

The more choices there are and the more complex life becomes, the more people make decisions that “feel” right to them, and NOT on an objective truth.

 

So, how is your brand performing in the economy of feelings?

 

Changing behavior is a herculean task- ask any newspaper brand or cigarette brand or an Operating System brand..

 

You would have heard of this brand called Betty Crocker fabled for their Cake Mixes– when they launched, it was launched as a plug & play product, get the mix into the oven and voila, the cake is ready! Guess what? The brand bombed in the market.

 

They went back into the market wherein they gave only a 70% ready product and got the customer to participate and work on the remaining 30%- now guess what?? Betty Crocker was a roaring success.

 

Same thing applied to Ben & Jerry when they launched their Lavender flavor- it bombed..comeback kid was twinned with a more familiar to the audience Vanilla flavour and presto..

 

Creative pursuits that aim at changing consumer behavior should be hinged on layering the novel on the already familiar.

 

Caution: The value of marketing is not where you have been told it is.

 

Analytics inform , emotions compel.

 

In an era of quantum marketing with 5G, IOT, AI, VR, AR, MR, Meta etc, connecting hearts and minds is a great opportunity.

 

So, Marketing 101 would somewhat go like this:

-Identify which audience you want to be serving

-Examine what they need or want but don’t have

-If you can help people get to where they seek to go, when they’re ready to get there, the stuff called marketing gets significantly easier

-Be happy with serving a MVA(Minimum Viable Audience) rather than try to be all things to all people. Delight the daylights of your MVA

-Instead of finding customers for your product or service, find a product or service for your audience

 

As I conclude, may I direct you to this article from BrandKnew on how marketing has changed over the last half a century

 

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Un-Elevate The Elevator Pitch: Time For A Pattern Interrupt!

 

The quintessential elevator pitch has been indoctrinated into our culture for aeons. It is time to call time on that.

 

A pattern interrupt is anything that forces someone to change their natural pattern of thought. As a result, it is a technique that sales development and business development professionals use for a variety of situations in sales calls and sales processes.

 

Pattern Interrupt is an NLP (Neuro Linguistic Programming) technique for breaking a person’s usual habits by altering their mental, emotional, or behavioral state. Consider it an unexpected act that shocks them into a different state of mind.

 

” The purpose of an elevator pitch is to describe a situation or solution so compelling that the person you’re with wants to hear more even after the elevator ride is over “- Seth Godin

 

The brains of our audience are overloaded and preoccupied. Even a tiny bit of memory space is hard to come by. Experts will suggest the 3C model for your elevator pitch– Clear, Concise & Compelling. There is no shortage of advice floating around.

 

What if we do a pattern interrupt on the conventional elevator pitch? Which typically has always been about you making a pitch to a potential business partner or employer in the shortest possible time frame. No one ever bought anything on an elevator. The elevator pitch isn’t about selling your idea, because a metaphorical elevator is a lousy place to make a pitch.

 

When you are trying to cram in your perspective, your truth, your nuance, your past & your ambitions, all the while being judged, as you ride up a few floors, in just a few seconds, it is a sure fire way to failure.

So, how about putting the shoe on the other foot? We move from elevator pitch mode to a question mode, the elevator question. Beginning a conversation with the person you wish to connect with. Understanding who they are and what they want and then mapping it against who you are and what you want. So the elevator is like your trial room to check if the fit is right. And if the fit is not right, it is a signal, an opportunity to help the other side, even if it is not from you.

 

Rejection sets in when there is a mismatch of needs, narratives and what’s on offer. Rather than salivating over the prospect of the other person hiring you or doing business with you or fund you, calibrate your mind to think that no one can do these things. While you do that, open up the sunroof to bring in the sunshine of what you can help the other side with( and there are plenty of people whom you can help, mind you). And one way is that help could also come in the way of NOT making a pitch to them.

 

Hustle is de rigueur in our culture but a pattern interrupt that will work best is not to fall into the trap of hustling others.

 

Building a personal brand is an art. If you agree, this article from BrandKnew could be of interest, https://www.brandknewmag.com/you-need-to-establish-a-personal-brand-to-succeed-in-the-workplace-of-tomorrow-heres-how/

 

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Customer Experience Is A Spectator Sport!

 

Before we set out, lets take a look at some of the world’s top tier customer centric companies:

 

Walt Disney: Stooping To Excellence

ACE Hardware: Helpful Hardware Place

Ritz Carlton: We Are Ladies & Gentlemen, Serving Ladies & Gentlemen

Amazon: Still Building The World’s Most Customer Centric Organisation

 

In an in increasingly commoditised, Red Ocean infested world, guess what is your organisation’s best product or service? CeX: Customer Experience.

 

The longest and hardest nine inches in Marketing is the distance between the brain and the heart of your customer.

 

With each passing day, interactions with customers move from private ( phone, email) to public ( social media, review sites and forums). The ‘Me’ in Social Me’dia is the Custo’me’r: Your job is to give them something to talk, yelp, post, upload, converse about…

 

With each customer interaction on these public platforms, not only has your brand to manage the expectations of the original customer in question but also the emotions and perspectives of dozens or hundreds or even thousands of other customers and potential customers bearing witness.

That’s why it is more important to be mindful of what your brand says to the customers online but HOW it is conveyed as well. A minor choice in words could be the difference between an awesome customer interaction, and an unruly, offended mob!

 

Contrarian as it may sound, Employees First. Customers Second(there is a lot of meaning in this contradiction). Transfer the ownership of “change” to the employee in the value zone. You can’t have happy, enthused customers without happy, engaged employees.

 

The customer-centric company looks at customer service as a philosophy to be embraced by every employee of the company. It recognizes that there are both external and internal customers.

 

“You need to get to the future, ahead of your customers, and be ready to greet them when they arrive”- Marc Benioff, CEO, Salesforce.

 

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Taking A Chance Called Luck!

 

As luck would have it..

 

This popular refrain has stood the test of time..both good and bad..

 

For all those of us staking a claim on luck..

 

Good luck seems something that has been unearned..a freebie..

 

And bad luck seems like an excuse..

 

It’s like being between a rock and a hard place..

The false promise of meritocracy decries luck in all its forms..

 

It goes for the countless things that happens to us in our lives..

 

That I was lucky to get that job or the contract..

 

That I was unlucky not to get that big meeting some years ago..

 

Giving credit(or blame) to luck makes it easier to get back to the hard work of making things better..

 

We do remain guarded about our luck..especially if there has been a windfall that has come your way or you have had a prized catch..the feeling that good luck is scarce, only adds to that sense of secrecy. Though you might want to attribute your new state of success to your skill or talent, on deeper introspection, you would be the first one to acknowledge that is not true.

 

So, WTL(What The Luck)?

 

While we are on this mindset you could take a look at this article on The Power Relentless Optimism in BrandKnew.

 

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Why Is Enough NOT Enough?

 

Not until something challenges you to rise up, you shall always stay down; not until you realize your enough is enough, you shall always have enough.

 

The scars in our culture will never let you get away from the imagined slip between the cup and the lip in this case. Present day bookkeeping(at least the one that most of us seem to practice) seems to have only debit, deficiency and gaps.

 

This is our modern curse: A century of conspicuous consumption has trained us to be dutiful citizens of the Republic of Not Enough, swearing allegiance to the marketable myth of scarcity, hoarding toilet paper for the apocalypse. Along the way, we have unlearned how to live wide-eyed with wonder at what Hermann Hesse called “the little joys” — those unpurchasable, unstorable emblems of aliveness that abound the moment we look up from our ledger of lack.

 

What are you chasing? Or what is chasing you? Counting on life or making life count?

 

The democracy of inadequacy is NOT of the people, by the people, for the people. We all need a different domicile.

It’s time to script your own countercultural invitation to rediscover life’s true priorities amid our confused maelstrom of materialism and compulsive productivity.

 

“Enough is so vast a sweetness, I suppose it never occurs, only pathetic counterfeits,” Emily Dickinson lamented in a love letter. In his splendid short poem about the secret of happiness, Kurt Vonnegut exposed the taproot of our modern suffering as the gnawing sense that what we have is not enough, that what we are is not enough.

 

You, you-er, you-est is the perennial journey you will embark on and the ticket for that ride will be your investment.

 

This civilisational trance and the unabashed quest for more needs a wake up call and the time is now. Enough said.

 

If a contrarian take on productivity is of interest to you, allow me to take you there https://www.sureshdinakaran.com/blog/2020/06/08/rip-productivity-productivity-is-not-working/

 

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The World Doesn’t Need Another Ad Agency! NO!

 

It’s amazing how a simple tap on the space bar can make such a difference.

 

” Another ” is one of those odd English words that have multiple and contradictory meanings.One definition is ‘ being one more in addition to one or more of the same kind ‘, like having another car payment or another piece of pizza( two more things none of us likely need).

 

But ” another ” also means distinct or different from the one first considered. That puts an entirely different spin on things, and putting a space between the letters ( ” an other ” ), underscores the point.

 

The world rarely needs ” another ” but it will always welcome ” an other ” -particularly in the most mature, crowded, commoditized industries, where sameness leads to staleness.

 

Time after time another product or service gets superseded by an other product or service, making our lives more pleasant, more efficient, more productive or better in a host of additional ways.

Seeking ” an other ” is a sound strategy to keep pace with the inexorable march of creative destruction. In the marketplace, what is, will not always be, and what is to come, has not always been. The task of strategists therefore is to be agents of creation rather than victims of destruction. Our challenge is to pursue the new and unproven while we preserve the existing and profitable.

 

Unless you can ensure your company, brand or service is continually and legitimately, ” an other “, it will always end up becoming just ” another “.

 

As I conclude, I am encouraged to direct you to this article from BrandKnew about the need for Intersectionality in the Ad Industry.

 

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The Temporary Nature of Permanence!

 

Happiness is understanding and accepting impermanence.

That said, even happiness is impermanent, like everything else. Without impermanence, there can be no life. Impermanence is one of the essential doctrines and a part of three marks of existence in Buddhism. Asserting that all conditioned existence is transient, evanescent, and inconstant, impermanence is a concept found in various aspects of Hinduism and Jainism.

Cutting edge technology becomes obsolete. Medical breakthroughs avert certain disasters. Music goes from futuristic to contemporary to nostalgia. Idols and celebrities whom we revered but never met die young.

The Time Machine is a recent phenomena(of the 1800s). A thousand years ago people had no inkling of what today would have been like, Just like, we, the present generation, will have no inkling of what it would be a few hundred years from now. Except some crystal ball gazing or educated guesses.

Impermanence is the law of the universe. Our experience and relationship with time keeps changing. The concept of time zones was a derivative of clocks. (As an aside, Sir Sanford Fleming, a Canadian engineer, was the first person to propose the use of worldwide time zones back in 1878. His idea was to divide the world into 24 time zones that were each 15 degrees of longitude apart. The reason for this is that the earth rotates 15 degrees every hour, or 360 degrees in 24 hours). And mind you we didn’t have clocks till such time we invented cities.

Our idea of history is vague(what has been told to us- the concept of some people walked the earth some aeons ago)…and probably it is the same with our future. Whether we have a role in it, and will it shape up in the manner we envisage.

If the future were to be looked upon as an ‘ impressionist painting in landscape mode ‘, a couple of things will come to fore:

– The future will never stop surprising us and any control of it is only a myth in our heads.

– That said, we can have a greater role to play in the future and endeavor to make and leave an impact. Change is a culture thing and culture( and the way we can change it and therefore our future) can be only be changed by us, we, the people.

We will never have a stop watch to switch on and switch off the future, as and when we desire to. Nor can we request the future to lie still and wait for our nudge to get moving. Future is not an obedient toddler, unfortunately.

What definitely is in our control is the work we do, the stories we tell ourselves, the connections we establish, the paths we follow, the art we ship out- all of it determines our culture. And culture will echo what’s next!

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