Our audience is the hero, we are just the sidekicks!
Batman gets the Batmobile, the mansion, and the movies. Alfred gets… to clean the Batcave. Welcome to marketing, darlings, where we’re all just Alfreds in a world that worships Batmans. Your audience? They’re wearing the cape. You’re just the one who makes sure it doesn’t get caught in the door.
In a world where every brand is vying for attention, it’s easy to forget one fundamental truth: the audience is the hero of this story. They’re the ones on a quest, facing challenges, and seeking solutions. We, my friends, are merely the trusty sidekicks—think Robin to their Batman, or Samwise to their Frodo. Our role? To support, uplift, and empower them on their journey. So grab your capes (or maybe just your coffee), and let’s dive into why embracing this mindset can transform our approach to engagement!
The Delusion We Call Marketing– Let’s cut the crap. We spend obscene amounts of time crafting “disruptive” campaigns and “revolutionary” messaging, then gather in conference rooms to high-five each other’s genius. We imagine customers swooning over our brilliant brand stories while dramatically reaching for their wallets. Meanwhile, in reality? Your audience is using your award-winning brochure as a coaster, scrolling Instagram during your video ads, and asking their friend, “What was that brand again? The one with the thing and the stuff?” Brutal truth bomb: You’re not the main character in this story. You never were. And your marketing metrics are quietly trying to tell you that.
The Brutal Truth About Being a Sidekick-Here’s the thing about sidekicks—they work their asses off while the hero gets the glory. Alfred manages the entire Bat-enterprise. Samwise literally drags Frodo up a volcano. Hermione does all the homework while Harry Potter gets his name in the damn book title. As marketers, it’s time to embrace this uncomfortable reality. Our job isn’t to bask in adoration. Our job is to make our audience look and feel like the badasses they aspire to be. Nike doesn’t waste time saying, “We engineer incredible footwear with proprietary cushioning technology.” They just say, “Just Do It“—putting all the heroic action on YOU. They’re just the sidekick slipping you the gear for your moment of glory. Or consider Duolingo, the language-learning app. Duolingo doesn’t claim to magically make you fluent. Instead, it positions itself as the quirky, encouraging sidekick (complete with a green owl mascot) that helps you—the hero—unlock your potential, one lesson at a time.
Why Being a Sidekick is a Superpower– Being a sidekick isn’t about playing small; it’s about playing smart. It’s about understanding that the real magic happens when the hero feels seen, heard, and capable. Here’s why embracing the sidekick role is a superpower:
–Empathy is Key: Sidekicks listen. They understand the hero’s struggles and dreams. When we truly know our audience, we can create content, products, and experiences that resonate deeply.
–Humility is Strength: Sidekicks don’t need the glory. They find joy in the hero’s success. When we celebrate our audience’s wins, we build trust and loyalty.
–Guidance is Golden: Sidekicks offer wisdom without overshadowing. Whether it’s a how-to guide, a motivational post, or a life-changing product, we’re here to light the way, not take over the journey.
Sidekicks Who Absolutely Killed It (Without Trying to Steal the Show)- LEGO: Masters of the Humble Flex- LEGO doesn’t sell plastic bricks; they sell you the experience of becoming a creative deity. Their “Rebuild the World” campaign doesn’t scream “Look how awesome our R&D department is!” Instead, it whispers, “Look what YOU can create, you magnificent beast.” They’re just supplying the building blocks of your genius.
Airbnb: “Belong Anywhere” (Because Hotels Are For Losers): Airbnb brilliantly pivoted from “find a cheap place to crash” to “belong anywhere” faster than you can say “overpriced hotel minibar.” They’re not the hero swooping in with accommodations; they’re the wingman helping YOU experience Paris like a local instead of a fanny-pack-wearing tourist taking selfies at the Eiffel Tower. Their Instagram doesn’t feature luxury listings—it features YOU living your best #vanlife.
Spotify Wrapped: The Ultimate “It’s Not About Us” Power Move– When Spotify launched their “Wrapped” feature, they essentially said, “Here’s irrefutable proof that you have superior music taste, and we’ve made it obnoxiously easy for you to flex on all your friends.” They didn’t take credit for your questionable obsession with 80s hair metal—they celebrated it and helped you broadcast it to everyone you know. Pure sidekick brilliance.
How to Ditch Your Hero Complex and Embrace Sidekick Status- Ready to swallow your pride and grab the sidekick toolkit? Here’s how:
– Kill Your Darlings: That clever tagline about YOUR brand’s superiority? Murder it. Replace it with how the customer becomes superior by using your product.
–Stop the Chest-Thumping: Nobody cares about your “revolutionary algorithm” or “disruptive innovation.” They care about solving their problems without wanting to throw their laptop out the window.
–Trash Your Self-Centered Visuals: If your marketing features more product glamour shots than customers crushing goals, you’re doing it wrong. Painfully wrong.
–Burn the “About Us” Script: Your origin story is fascinating… to your mother. Rewrite everything to star your customer instead.
–Get Over Yourself Metrics: Start measuring customer wins instead of how many times you’ve managed to interrupt their day.
The Delicious Plot Twist-Here’s the exquisite irony that most marketers miss: The brands that most aggressively position their customers as heroes ultimately become legends themselves. By stepping back into the sidekick role, they don’t fade into obscurity—they become indispensable to their customer’s personal narrative. When you make your audience the hero, you don’t diminish your brand—you elevate it from a forgettable product to the essential sidekick in the epic saga of your customer’s life. So surrender the spotlight, hand over the cape, and embrace your role as the witty, resourceful sidekick in your customer’s journey. It’s not just good storytelling; it’s the only way to avoid being that brand nobody remembers.
The Sidekick Code: How to Make Your Audience the Hero
–Start with THEM, Not You: Your customer isn’t interested in your awards, your milestones, or your internal company drama. They want to know: How can you make my life better, easier, more meaningful?
– Tell THEIR Story, Not Yours: Instead of showcasing your greatness, highlight real people using your product or service. Case studies. Testimonials. Uplifting journeys. Your job? To be the enabler, not the star.
–Speak Their Language: Nobody wakes up thinking, “I need a cutting-edge, AI-powered, enterprise-grade SaaS solution with scalable cloud infrastructure.” But they do think, “I need something that makes my life easier.” Drop the jargon, speak like a human.
–Solve Problems, Don’t Sell Products: Aspirin doesn’t market itself as a “pharmaceutical innovation”—it says, “Got a headache? We’ll fix it.” Get straight to the point: What problem are you solving?
–Make Them Feel Something: Great brands don’t just sell—they inspire. Laughter, nostalgia, empowerment—tap into emotions, and you’ll be remembered.
Your Audience Holds the Spotlight. You Hold the Flashlight– That’s it. Your cue to exit the spotlight and start directing it.